Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
This position is office based, primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.
¿Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.
¿Operate in 24x7 rotational shifts.
¿Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI.
¿Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)
¿Document, track and monitor issues to ensure timely resolution of service center tickets.
Required
¿Bachelor’s degree, preferably in computer science, or equivalent education and experience.
¿0-6 months of IT support experience and/or call center experience (Windows 10/11/Linux Support).
¿Good problem-solving skills and attention to detail.
¿Excellent communication skills in English language.
¿Able to work independently, & willing to work in rotational shifts.
Desired
¿Microsoft, Cisco and ITIL certifications.
Knowledge, Skills, Abilities, and Other Characteristics (Optional)
¿Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365
¿Teamwork & Interpersonal skills
¿Analytical, problem solving & decision-making skills.
¿Organizing & planning skills
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
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