Apprentice, Client Support

Grade Level (for internal use):

Role: Apprentice, Client Services
Experience: Fresher
Tenure: 11 months
Schedule: APAC/EMEA Shift (Monday to Friday)

The Team: As a member of the Client Services team, you'll be an integral part of our team dedicated to supporting clients using our S&P Capital IQ and Capital IQ Pro platforms. You'll collaborate closely with experienced professionals across various departments, including Sales, Content, Product, News, and Technical Support. This will help provide a unique chance to gain insights into how our organization operates and serves diverse clients in industries such as Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate sectors.

The Impact: This role plays a crucial part in assisting market leaders and decision-makers across the financial services industry contributions will directly impact client satisfaction and contribute to our mission of empowering decision-makers with reliable financial intelligence.

What’s in it for you:

• Professional Development: Gain hands-on experience and develop skills in client relationship management, problem-solving, and communication.
•  Industry Exposure: Learn about financial markets, enterprise-level products, and cutting-edge technologies that drive our business.
• Career Growth: This opportunity will serve as a launching pad for a successful career within S&P Global, known for its commitment to excellence in financial intelligence

Responsibilities:

• Client Support: Assist in providing exceptional customer service to clients through various channels, including phone calls, emails, and chats. Learn to address client inquiries, resolve issues, and provide product consultations.
• Team Collaboration: Work closely with cross-functional teams to enhance client interactions and support internal initiatives.
• Learning Opportunities: Participate in product demonstrations, webinars, and training sessions to deepen your understanding of our platforms and client needs.
• Knowledge Sharing: Contribute to building and updating our Knowledge Base to support ongoing learning and development within the organization.

What We’re Looking For:

• Graduate with any specializations in Finance, Accounting, Economics, or a related field.
• Strong interpersonal skills, attention to detail, and a passion for delivering exceptional client service.
• Proactive attitude, willingness to learn, and the ability to thrive in a collaborative environment.
• Proficiency in verbal and written communication skills.
• Basic hands on experience on MS-Excel.

Benefits:

• Hands-On Experience: Gain practical experience in a professional setting with exposure to real-world challenges and opportunities.
• Mentorship: Receive guidance from experienced professionals who are dedicated to helping you succeed.
• Networking: Build connections with industry leaders and peers through networking opportunities and company events.

Information:

• Time Commitment: 8-9 hrs./day

• Paid Internship
• Primarily in-person at our office

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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