Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Prometheus Event Monitoring System
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Prometheus Event Monitoring System. Dedicated to quality, you will use exceptional communication skills to keep our world-class systems running. With deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support to clients using the Prometheus Event Monitoring System. - Troubleshoot and resolve client issues in a timely manner. - Collaborate with cross-functional teams to identify and implement solutions. - Document and maintain accurate records of client interactions and resolutions. - Stay up-to-date with the latest product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Prometheus Event Monitoring System. - Strong understanding of system and application support principles. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. - Good To Have Skills: Experience with cloud-based monitoring systems. Additional Information: - The candidate should have a minimum of 2 years of experience in Prometheus Event Monitoring System. - This position is based in Noida. - A 15 years full-time education is required.15 years full time education

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