Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : ServiceNow IT Service Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education
Key Responsibilities: - 1. Act as a project management lead for the HAM CMDB delivery projects. 2. Provide end to end support for managing the HAM CMDB engagements. 3. Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs. 4. Maintain currency on policy and process documents. 5. Configure, develop, enhance, and implement application maps using service mapping. 6. Handling Stakeholders and conducting scheduled cadence with them. Technical Experience: - 1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM. 2. Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management. 3. Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes: - 1. Excellent communication written and oral and interpersonal skills. 2. Strong communication and presentation skills. 3. Should be open to manage and oversee multiple projects. 4. Desirable certified Asset manager- CITAM. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hoursGraduate with 15 years of education

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