Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Zscaler Architecture
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system and application problems, identifying root causes and implementing effective solutions. - Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends to provide accurate and efficient support. - Document and maintain detailed records of client interactions, technical issues, and resolutions. - Proactively identify opportunities for process improvements and contribute to the development of best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Zscaler Architecture. - Strong understanding of network security principles and protocols. - Experience in troubleshooting and resolving network connectivity issues. - Knowledge of cloud-based technologies and their integration with on-premises systems. - Familiarity with VPN technologies and remote access solutions. - Good To Have Skills: Experience with network monitoring and analysis tools. - Knowledge of firewall configurations and rule management. - Experience in implementing and managing secure web gateways. Additional Information: - The candidate should have a minimum of 3 years of experience in Zscaler Architecture. - This position is based at our Noida office. - A 15 years full-time education is required.15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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