Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree
Summary: *********German Demand****************** As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to ensure world-class systems are running smoothly. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Management. - Good To Have Skills: Experience in Service Desk Voice Support. - Strong understanding of system and application functionality. - Excellent communication and interpersonal skills. - Ability to accurately define and interpret client issues. - Experience in designing effective solutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional client support. - This position is based at our Pune office.Bachelor Degree

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