Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and collaborating with cross-functional teams to ensure seamless system performance. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with clients to understand their technical issues and provide effective solutions. - Troubleshoot and resolve technical issues related to the Microsoft Endpoint Configuration Manager system. - Manage and prioritize support tickets to ensure timely resolution. - Collaborate with cross-functional teams to ensure seamless system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Strong understanding of system architecture and configuration management principles. - Experience in troubleshooting and resolving technical issues related to Microsoft Endpoint Configuration Manager. - Knowledge of scripting languages such as PowerShell for automation. - Familiarity with ITIL processes and best practices for incident and problem management. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Indore office. - A 15 years full time education is required.15 years full time education

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