At Hempel, we have business in mind and people at heart. We always work together to influence our road ahead. We want you to be part of our growth journey and a great, global family.
Application Support Specialist will support Supply Chain Management applications as part of establishing an application management function within Digital for T&O. You will have the opportunity to design, analyze, and implement efficient IT systems (inc. overseeing system upgrades), provide 2nd line support, manage Vendors, identify problems and opportunities within Hempel and provide digital solutions and assist on the development of Features and User Stories with business stakeholders.
Responsibilities
Communicate with stakeholders to understand their issues and requirements
Develop and analyze functional specifications
Coordinate with developers to build and implement technology solutions
Facilitate and hand over user acceptance test of deliveries
Plan and oversee deployments (e.g. upgrades, hardware/software installations)
Integrate multiple systems and reconcile the needs of different teams
Gather feedback from end users about system performance and adjust accordingly
Analyze ticket trends to identify areas of improvement
Provide advice and technical training
Keep abreast of technology trends and developments
Qualifications and competences
An academic background within the field of Information Technology
At least 2-5 years’ experience as an IT Analyst or IT Programmer or similar role
Programming experience with strong knowledge of SQL (MS SQL) e.g. C#
Knowledge of databases, system security and troubleshooting
Experience with agile methodologies, Azure DevOps including CI/CD pipelines and automated testing preferred
Experience working with ITIL, ServiceNow (or similar tool) and Continual Improvement
Good understanding of software architecture, design principles and integrations patterns
Experience with supply chain management applications would be a big advantage (we work on TXT application)
Excellent communication skills and customer service orientation
Analytical mindset with problem-solving attitude
Proactive and self-driven
Experience working in an international environment with teams and stakeholders in multiple locations and time zones
Fluent in English, verbal and in writing
Job Location: Mumbai, IN
What we offer
Amazing opportunity to work closely with colleagues locally and internationally, our office is located in Gdansk, Poland
Great prospects of development in the multinational environment
Competitive salary with annual bonus
Group insurance
Access to Hempel Academy Learning Platform
Additional information
To apply for this position, please submit your application with Cover Letter and Resume in English.
Global development opportunities
In Hempel, we offer a variety of global career possibilities and many cross-functional and cross-cultural working relationships. We are giving you an opportunity to join our team as a permanent employee if our cooperation would be positive.
Join a global company where the employees are truly passionate about delivering the best in everything they do.
Application due
Seniority Level
Job Functions
Industry
Chemicals
Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity.
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