Position Overview:We are seeking a dedicated and knowledgeable Application Support Specialist to provide technical support for the APAC One Delta business. The ideal candidate will proactively manage production services, support pre-live services, scale systems sustainably, and practice sustainable incident response. This role demands strong technical skills, a problem-solving mindset, and the ability to work effectively in a dynamic environment.
Key Responsibilities:
Technical Support:
- Provide technical support for the APAC One Delta business.
- Troubleshoot and resolve application issues in a timely manner to ensure smooth operation.
Proactive Management:
- Measure and monitor availability, latency, and overall system health.
- Implement and maintain monitoring tools to ensure system reliability and performance.
Pre-Live Support:
- Participate in system design consulting, developing software platforms and frameworks.
- Conduct capacity planning and launch reviews to ensure readiness of services before they go live.
System Scaling and Evolution:
- Scale systems sustainably through automation and other mechanisms.
- Push for changes that improve system reliability and velocity.
Incident Response:
- Practice sustainable incident response and conduct blameless postmortems.
- Develop and maintain incident response protocols to minimize downtime and impact.
System Improvement (Nice-to-Have):
- Identify and build improvements to system behavior, control, and monitoring tools.
Software Requirements:
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
- Proficiency in scripting languages (e.g., Python, Bash).
- Familiarity with automation tools (e.g., Ansible, Puppet, Chef).
- Strong knowledge of Linux/Unix systems and networking.
Technical Skills:
- Ability to troubleshoot and resolve application and system issues.
- Experience in system design consulting and capacity planning.
- Proficiency in developing and maintaining software platforms and frameworks.
- Knowledge of sustainable system scaling and automation practices.
- Expertise in incident response and postmortem analysis.
Experience:
- 5+ years of proven experience in application support and technical troubleshooting.
- Experience in proactive management of production services.
- Involvement in system design, capacity planning, and pre-live support.
- Background in scaling systems sustainably and implementing automation.
Day-to-Day Activities:
- Provide technical support for APAC One Delta business applications.
- Monitor system health, availability, and latency.
- Conduct system design consultations and launch reviews.
- Implement automation solutions for system scaling.
- Respond to incidents and conduct postmortem analysis.
- Identify opportunities for system improvement and implement changes.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong technical background with experience in application support.
- Proficiency in scripting languages and automation tools.
- Knowledge of Linux/Unix systems and networking.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and commitment to high-quality support.
Soft Skills:
- Excellent communication skills for effective collaboration and stakeholder management.
- Strong interpersonal skills for working within a team environment.
- Problem-solving attitude with a focus on proactive management.
- Ability to manage multiple tasks and prioritize effectively.
- Commitment to continuous learning and improvement.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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