Application Specialist

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This position will be based in Chennai & will cover Tamil Nadu& will be reporting to Regional Manager - Application

Application Specialists provides after-sales support to customers on Roche Diagnostics Product Portfolio. The application support provided on the phone, by email or during site visit is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc). The Application Specialist suggests solutions upon consulting with the internal teams and supports other Roche colleagues with in depth product expertise. This position also stays in sync with Roche procedures as well as documentation requirements.
Your Opportunity

• Providing support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally).
• Providing post-sales support to the customer to aid in establishing new parameters and answer technical inquiries.
• Installing & configuring instruments and related reagents. Set-up/optimize assays.
• Perform customer training.
• Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems.
• Maintain and develop customer facing documentation for support and training.
• Attend training on appointed Roche instrumentation and / or Roche applications.
• Perform or assist with software upgrades of customer instrument base.
• Install applications on Roche platforms according to Roche guidelines / procedures;
• Participate in regional and national conference calls by updating the technical team on issues.
• Run correlation studies and validations in coordination with the customer if/as required;
• Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities.

Who You Are:

• Bachelor’s degree or equivalent experience

  
  

• 5 + years relevant application experience or equivalent experience

  
  

• Participation in an approved accelerated development, fellowship or rotational program may be considered in lieu of experience

  
  

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.

Roche is an Equal Opportunity Employer.