Hello go-getter!
We know that a business only thrives if our people are
thriving. That’s why we always put our people first. Our global and diverse
team would be happy to support you and challenge you to grow in many ways. Who
knows where our joint journey will take you?
Siemens Global
Business Services (GBS) is a Siemens Service Company that provides innovative
digital solutions and customer-oriented business services. With more than 20
years of experience, Siemens GBS taps into its understanding of how
organizations and businesses work to seamlessly integrate, digitalize and
optimize business processes with a portfolio that covers end-to-end business
needs.
You’ll make an impact by:
- The Technical Support Engineer will provide expert
technical assistance to our German-speaking customers. This role involves
handling inbound calls and managing cases/tickets
to resolve technical issues efficiently and effectively.
The ideal candidate will have strong technical knowledge, excellent communication skills in German, and a
passion for delivering exceptional
customer support.
- Provide technical support to German-speaking customers
via phone, email, and ticketing system. Diagnose and
troubleshoot technical issues, guiding customers through solutions.
- Manage and resolve customer cases/tickets, ensuring timely
and accurate responses.
- Collaborate with internal teams to escalate and resolve
complex issues.
- Document customer interactions,
technical issues, and resolutions
in the support system.
- Maintain a high level of customer satisfaction by delivering professional and courteous
support.
- Stay updated with product knowledge, industry trends, and best practices in technical support.
- Participate in training sessions
and contribute to knowledge base articles.
You’ll win us over by:
- Fluent in German (both written
and spoken).
- Strong technical aptitude
and problem-solving skills.
- Experience in a technical support or customer service
role, preferably handling calls and cases/tickets.
- Excellent communication
and interpersonal skills.
- Ability to work independently and as part of a team.
Familiarity with ticketing systems and remote support
tools.
- Knowledge of [specific technologies, software, or industry relevant to your company] is a plus. Bachelor’s
degree in computer science, Information
Technology, or a related field is preferred.
- Technical troubleshooting
and problem-solving abilities.
Proficiency in using support software and
tools.
- Ability to explain complex technical concepts in a clear
and concise manner.
- Strong organizational
and time-management
skills.
- Customer-focused aƫtiude
with a commitment to providing outstanding service.
Create a better #TomorrowWithUs!
We value your unique identity and
perspective and are fully committed to providing equitable opportunities and
building a workplace that reflects the diversity of society. Come bring your
authentic self and create a better tomorrow with us.
Protecting the environment, conserving
our natural resources, fostering the health and performance of our people as
well as safeguarding their working conditions are core to our social and
business commitment at Siemens. They are an integral part of our Business
Conduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you’ll also get to
visit other locations in India and globe, so you’ll need to go where this
journey takes you. In return, you’ll get the chance to work with teams
impacting entire cities, countries and the shape of things to come. We’re
Siemens. A collection of over 379,000 minds building the future, one day at a
time in over 200 countries.