Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.
Responsibilities of this position include but are not limited to;
Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level
Leads projects requiring coordination with other functions & customers
Deliver customer education courses on-site as well at COE labs
Cost & time effective application method deployment on Agilent instruments
Promptly troubleshoot method/technology transfers issues from one instrument to another.
Respond promptly to related customer queries & help in prompt resolution of customer escalations
Training of internal & external team and provide technical support.
To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
Holds product seminars for customers, prospects and employees
To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
Must be willing to travel extensively
To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as & when required.
Master’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
Relevant 5-6 years of professional experience on analytical instruments in Liquid chromatography domain like LC, LCMS, LCQTOF etc. in field of Pharma, Biopharma/Proteomics market segments etc.
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers
Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills
Microsoft Outlook, Excel, PowerPoint, SQL etc.
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