Application Consultant: ServiceNow IT

Introduction
In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and
industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting embraces long-term relationships, meaningful impact, and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As an Associate Developer at IBM, you’ll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Your primary responsibilities include:

• Working on the end to end feature development and solving challenges faced in the implementation.
• Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
• Being eager to learn new technologies and implementing the same in feature development.

Required Technical and Professional Expertise

• Architect and design ServiceNow ITSM, CSM, HRSD solutions
• Experience leading implementations of ServiceNow ITSM solutions
• Experience engaging with client stakeholders and customers to determine solution requirements and improvements
• Experience engaging with client executives to generate roadmaps and recommendations
• Experience creating roadmaps for technical offering growth and innovation

Preferred Technical and Professional Expertise

• ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM Certified
• Understanding of other ServiceNow products
• Excellent customer relationship management skills.