About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Capacity manager
Infrastructure Engineering and Operations
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
Northern Trust is looking for an experienced and detail-oriented Capacity Manager to oversee the change capacitymanagement process for our various infrastructure towers while overseeing the role of functional change managers.
The successful candidate will be responsible for ensuring that capacity issues are prevented utilizing property capacity management. In addition, this person will oversee the patch and change managers to ensure that our IT infrastructure changes are properly assessed, planned, implemented, and reviewed, minimizing risk and maximizing value to the business.
JOB RESPONSIBILITIES
Liaison between the Infrastructure and BU partners to gain first-hand insight into app changes that might increase trade or data volumes, needed capacity (disk space, RAM, etc.)
Working with Mark Stevenson and team to ensure that quarterly management is completed within SLA w/o reminder.
Working with towers to confirm strategic / meaningful capacity planning is performed and reported to Mark Stevenson quarterly.
Templating, scripting, and eventually automation of capacity reporting across all towers to reduce risk – including swift roll back as needed.
Downloading, testing, documenting of procedures, capacity tracking, reporting on Confluence sites is updated without delay.
Trending and deep dive of capacity-related SINCs to prevent future recurrence via improved alerting and capacity management.
Working with Enterprise Monitoring team to implement BMC TCO on all servers.
Meeting with each tower quarterly to discuss trends, decide upon issue avoidance changes, coordinate, and track in central location for all towers.
Mentor the Patch Manager and Change Management posts
Capacity, Patching and Change Strategy and Policy:
Develop and maintain a comprehensive Capacity, Patching and Change management strategy aligned with ITSM frameworks and financial industry best practices
Participate in the creation and update ofCapacity, Patching and Change management policies and procedures for all platform teams
Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)
Oversee and perform complete management and review cycle of the role of several Change Managers in the US, APAC and / or EMEA regions
Change Request Management
Risk Assessment and Mitigation
Change Scheduling and Coordination
Stakeholder Management and Communication
Change Implementation Oversight
Post-Implementation Review and Reporting
Continuous Improvement
Incident and Problem Management Interface
Compliance and Audit Support
Training and Knowledge Transfer
Vendor and Third-Party Management
QUALIFICATIONS
As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:
Adhere to all applicable risk management programs, policies, and procedures.
Complete all mandatory training by the deadline.
Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
Exercise diligence regarding cyber-security
Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.
Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.
REQUIRED EXPERIENCE
Bachelor's degree in computer science, Information Technology, or related field
10+ years of experience in IT operations, with at least 5 years focusing on Capacity, Patching and Change management
Strong understanding of infrastructure platform, network, middleware, monitoring, mainframe, and database environments
In-depth knowledge of ITSM frameworks (e.g., ITIL)
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
Excellent project management and organizational skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills
KEY COMPETENCIES
Strategic thinking and planning
Risk assessment and management
Stakeholder management
Conflict resolution
Decision-making under pressure
Attention to detail
Adaptability and flexibility
Continuous improvement mindset
WORK SCHEDULE
Full-time position, 3 days per week in the office
May require occasional evening and weekend work for critical changes
On-call rotation may be required for emergency changes
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.