Job Title:
Analytics Specialist
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
The Analytics Specialist will be responsible for working with internal corporate clients to build and automate reports and dashboards.
Role and Responsibilities:
- Work with internal stakeholders to fully understand their business problem and design solutions to meet their needs
- Design efficient data models and dashboards using Salesforce, Tableau, and other tools
- Write SQL queries to extract data from Microsoft SQL Server database for ad-hoc requests
- Design and automation of reoccurring report deliverables with Tableau or Microsoft SQL Server Reporting Services (SSRS)
- Ensure high level of accuracy and quality in all produced work
- Create, improve, manage reporting across multiple clients, tools and data sources
- Identify trends in data and provide insights to internal stakeholders
- Provide necessary data points for Weekly, Monthly, and Quarterly Business Reviews
Skills & Qualifications:
- Bachelor’s degree or equivalent experience in MIS, IT, business, marketing, statistics, computer science or mathematics related fields
- Proficiency of SQL language (on any relational database platform) a plus
- Demonstrable relational database practices and techniques
- Experience in Cloud Data platforms like Snowflake a plus
- 4-5 years working in a data or technology focused position, with preference given to database or reporting jobs
- Ability to explain and use joins, aggregations, pivots and windowed functions when writing queries
- Must have experience building and publishing dashboards in Tableau or another dashboard tool
- Experience building reports and dashboards within Salesforce
- Experience with Tableau CRM/Einstein Analytics a plus
- Good demonstrable data visualization skills
- Expertise of Microsoft Excel, including charting, functions, and pivot tables
- Excellent oral and written communication skills
- Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment.
Location:
IND BANGALORE-MANYA Work-at-Home
Language Requirements:
Time Type:
Full time
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