Analyst, Supply Chain Projects - Customer Service (Order Management)

A quick gist of expectations from the role:

• Order to Cash oversight: manage and oversee the full OTC process.
• Order management & processing: Planning for shipments, consolidations & containerizations, pull/ push orders to meet payload goals for primary and secondary networks, accurately create and manage customer orders in the system - ensuring all information is accurate and complete
• Customer communication: serve as the primary point of contact for customers regarding customer status, delivery schedule, and any issues that arise during the order process.
• Order management compliance: ensure that OTC process in compliant with internal rules.
• Process metric management: Partner alignment and teamwork activities, critical metric Monitoring and Root Cause Analysis
• Process improvement: identify opportunities and work with the gross functional team to implement best practices and improve overall efficiency.

KEY INTERFACES

• Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
• Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations , Carrier/ Shipper management, Documentation and compliances
• Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT

REQUIREMENTS

• 4 – 6  years  of experience in order/customer management
• Working Knowledge in SAP, Salesforce, Ariba will be an added advantage
• Hands on work attitude and customer centric. Bias towards Action
• Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.