You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
This exciting role will be part of the team managing the Incentives administration process for Global Servicing Group for American Express. The individual’s responsibility will be to learn, stabilize, optimize and Transform the process. He/She would be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery.In addition, this individual will be working on various business analysis cases and ad-hoc projects.Responsibilities
- Individual must be able to operate independently and must have a go getter attitude.
- Individual must be able to act as a process SME and lead customer conversations independently.
- Individual will be responsible for driving, tracking all Quality Control Protocols for the team.
- Individual must be able to access impact, drive value and lead team level / leadership level initiatives.
- Individual should be able to centralize, standardize and optimize team delivery.
- Individual would be responsible for validating / supporting Team Lead in ensuring adherence to guidelines across team.
- Ensure monthly incentives are calculated basis the defined policy guidelines.
- Individual must have strong knowledge and prior working experience in Incentives Domain.
- Ability to implement logical mindset by converting Business language to logical workflow.
- Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc
- Develop Business Insights using Business Intelligence Tools (Tableau etc.)
- Extensive experience in designing & implementing Quality Control Framework.
- Adherence to all Control & Compliance requirements on a monthly basis.
- Facilitate & support all internal & external incentive based audits for the markets under scope.
- Manage Customer Interaction with global leadership groups across B35/B40 levels on a monthly basis.
- Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Incentive programs, ensuring alignment with evolving business strategic priorities.
- Perform annual updates of all compensation business rules and drive process efficiency through automation.
- Strong communication skills, both written and verbal is mandatory.
Qualifications:
- 5 - 7 years of experience in the compensation process and business rules (ramifications of exceptions), handling large scale complex business process, Proven ability to align data needs to business strategies.
Key Skills
- Bachelor’s degree or equivalent combination of education and work experience.
- Outstanding written & verbal communication skills in English.
- Excel Automation, Multi layered Excel equations, Charts, Pivots etc.
- Highly analytical and problem-solving skills with strength in accuracy & attention to detail in a high output & speed environment.
- Reporting tools utilization to create/generate/maintain simple/complex reports.
- Strong Query building /writing experience using SQL on database platform is a plus.
- Experience of working in Tableau to create business dashboards & Alteryx to drive incentive automation.
- Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
