Analyst-Network Policy & Process

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products & capabilities, improve data quality, and promote compliance.

Reporting to Manager Global Network Policy, the Technical Writer for Policy is an exciting opportunity for a talented writer to drive a vision that continues to evolve Network policy and process.

Key responsibilities of the role will include:

• Utilize Microsoft Office tools, FrameMaker, and Adobe to manage day-to-day writing and publishing for new and updated policy and technical content, including:
  • Document creation, maintenance, correcting errors, and generating PDFs
  • Generating, formatting and updating documents: books, lists, tables, master-pages, reference-pages, indexes, text inserts, cross-references, markers, variables, etc.
• Ability to balance multiple projects and complete all required deliverables within prescribed timelines
• Maintain high accuracy and thoroughness while executing tasks through a document’s creation, maintenance, editing, and delivery
• While these describe the overall responsibilities of the position, additional duties may be assigned 

Qualifications:

• Four + years of experience in technical writing (financial services industry experience preferred)
• Advanced experience in FrameMaker
• Proven experience with Adobe Experience Manager Guides, drafting content within the DITA XML framework, and creating/modifying systematic workflows.
• Strong organization and project management skills with the ability to manage multiple projects with competing timelines
• Proven flexibility and adaptability in both driving results and developing process strategies
• Strong written and oral communication skills
• Adaptability to work in a dynamic and cross-functional environment, with strong attention to detail and accuracy
• Ability to problem-solve, troubleshoot, and work independently

Preferred:

• Interest in digital publishing techniques and experience with publication tools, including implementing or developing Content Management Systems (CMS)
• Familiarity with American Express products and operations
• Experience in the payments industry
• Multinational and global collaboration experience

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course ofour industry, you can grow your career and define your own path.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.