You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
·Lead, coach and develop a team of Account development executives to achieve individual and team targets.
·Monitor and manage the team’s performance against the KPI’s by regular reviews with the team.
·Develop and implement strategies to drive billings growth and net promoter score for the portfolio.
·Designing an optimal contact strategy for the portfolio using multiple channels of communication.
·Deepening our share of wallet in the portfolio via upsell, cross sell, industry wise spend expansion andgenerating referrals.
·Working closely with stakeholders to design and execute engagement and spend stimulation programs, curate events and delight offers for the portfolio.
·Analyze the portfolio to identify key trends and growth opportunities.
·Working closely with risk management, customer service and product management to build innovative solutions that drive net promoter score.
·Manage and monitor team productivity and optimize processes to increase efficiency.
·Provide Regular Feedback and performance evaluations to the team members.
·Ensure compliance with company policies and procedures.
Skills Required:
·Proven experience in managing a large team of high performing and experienced team members.
·Understanding of sales and marketing strategies specific to the credit card industry to drive usage, retention, and customer experience.
·Ability to analyze data related to credit card usage, customer behavior and market trends.
·Strong leadership qualities to motivate and coach the team, set goals and monitor performance.
·Excellent presentation skills, to be able to present to senior leaders
·Excellent communication and interpersonal skills.
·High customer orientation and ability to manage escalations as the role deals with sensitive customers.
·Sharp attention to detail to drive process excellence.
·Managing multiple stakeholders.
Minimum Qualification:
·Candidate should have at least 5+ years of overall experience and 2+ years of experience in managing teams.
·Preference to MBA and Post graduate candidates.
·Should have exposure and strong understanding of credit card industry and competition products.
·The incumbent should not be on any level of counseling at the time of applying.
·The incumbent should have a performance rating of G3L3 or better in the last review.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.