Req ID:474894
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Objective of the Role :
Reporting to IS&T Infrastructure Operations Manager, you as a L2 engineer will be primarily in charge of working on issues and requests related to Microsoft Intune and other Office 365 services, co-ordinate with UCC L3 Team, Microsoft and other support teams to ensure Office 365 services are up and running for 80k users spread worldwide.
Organization Structure :
CITO > CISO & Tech VP > Workplace & Collaboration Service Director > Head of Collaboration Ops > Manager-O365 > Analyst
Networks and Links :
Internal :
- UCC & AD L3 team
- GEUC
- Networking
- Service Now
- Incident Management
- IT Security
- RPA & Automation
External :
- GSD Team
- OSS Team
- Microsoft
Main Responsibilities :
- Responsible for effective coordination with UCC Level 3, Service Desk, Local Support for operations and maintenance of Mobile Devices in an Enterprise Environment and other Office 365 services.
- Work with Service Desk, Local Support and users to trouble-shoots, diagnose and resolve issues. Provide your technical expertise in finding root cause of the problems and preventative actions
- Maintains high quality customer service to Alstom End users. Works closely with end users in order to understand their issue and resolve.
- Drive efficiency and reduce total number of Incidents and Service request by Service improvement initiatives.
- Provide technical knowledge session to ServiceDesk and Local support team to enable them to fix issue.
Educational Requirements:
- Graduated B.E, B-Tech,
- Experience of 4-6 years supporting Intune and other MDM services.
Competencies and Skills
Technical :
- Experience of 4 - 6 Years in supporting Mobile Devices in an Enterprise Environment.
- Hands-on Experiences in Implementation of MDM preferable Microsoft Intune.
- Good Knowledge on MDM, MCM and MAM Administration.
- Experienced in MDM domain and Mobile Landscape covering Client/ Server, Security, Applications.
- Creating Compliance/ security/ DEP profiles.
- Experience in Single Sign on functionality using workspace.
- Experience in Mobile Application Management (MAM), Mobile Security, Mobile Enterprise Content Management.
- Experience with applications for hand-held devices such as Android, iPhone, Blackberry, Windows Phone8/10.
- Hands on Installation and configuration of Airwatch component.
- In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required.
- Technical troubleshooting and hands-on experience with iOS and Android devices is required.
- Distributing enterprise applications for iOS , Android devices.
- Manage, maintain, support, troubleshoot and optimize mobile solution presently in place and work on service improvement.
- Plan, create and deploy security and device management policies.
- Perform monthly Housekeeping activities and reporting.
- Perform daily health check on the MDM systems and take corrective and preventive actions as appropriate.
- Additional knowledge on other Mobile Device Management Solutions will be an added advantage .
- Monitor and track incidents and service requests in ticketing system.
- Recognize high priority tickets and take action within the expected response time.
Behavioural :
- Should be a self-starter, good team player and a contributor
- Work with Service Desk, Local Support and users to troubleshoot, diagnose and resolve issues.
- Provide technical expertise in finding root cause of the problems and preventative actions.
- Provide high quality customer service to Alstom End users.
- Works closely with end users in order to understand their issue and resolve.
- Drive efficiency and reduce total number of Incidents and Service request by Service improvement initiatives.
- Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
- Able to apply excellent business acumen and collaborative skills when resolving problems.
- Ready to work in shifts
- Good Oral and Written Communication skills
- Adhere to Alstom policies and procedure
- Resolve incidents / SRs as per the Alstom guidelines in a timely manner
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Job Type:Experienced
