Analyst I-Quality

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network & Acquiring Solutions (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

The Network Delivery  team within NAS works to deliver a full scale modernization of network  including delivering new digital products such as Debit, Local networks, QR, Tokenization that enable our network of the future to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments.

This Analyst - Quality Assurance is tasked with performing the day to day task required to assure the quality of code that goes into production. The right candidate will be able to leverage the network automation framework to test multiple network products (credit, debit, digital payment products) and specifications before deploying to production. The role will partner closely with the product and engineering teams for test case planning, execution, defect management and day to day activities of the Networks Quality Assurance team for the various applications the Amex Network supports.

Key responsibilities of the role will include:

• Responsible to design testing plans for network applications, products, and specifications by leveraging the automation framework for performing end to end test validations of functional and regression scenarios.
• Responsible to create test scripts and test scenarios by understanding the business use case of the network features being delivered in each PI and work with the Test Manager and product team to execute on these plans.
• Responsible for defect management and resolution by working closely with Test Manager, Engineering and Product teams
• Contributes to continuous improvement and innovation in quality through all phases of software delivery lifecycle
• Collaborate with a wide variety to partners within business and technology teams to inspire change required to execute quality strategy and controls
• Contribute to define, track and report quality metrics across the program providing actionable insights to improve quality and time-to-market

• At least 5 year of experience in both product and engineering roles with a Bachelor’s Degree in Engineering
• Experience in building and managing quality framework and automation tools is preferred
• Knowledge/experience in a test driven development environment and automation using CI/CD and other tools is preferred
• Strong understanding of Agile methodology and practices.
• Proven track record of change management and delivery in complex and highly matrixed organizations.
• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
• Strong comfort in dealing with ambiguity.
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.
• Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.
• High energy, an optimistic attitude, and a good sense of humor.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by la