Analyst - HR Servicing Support

Records Management function is established to serve employee document related service i.e. receiving and storage of employee documents

Job Summary

As a Analyst HR Servicing in Employee Data Management team you will serve employee document related service (i.e. receiving and storage of employee documents and retrieval of the same when required). The documents that flow through employee records are generated from the Active &   Terminated employee’s life cycle. Imaging/scanning is the method by which these documents are saved in the HR System and retrieved as needed by individuals with authorized access. 

Job responsibilities:

• Retrieve and upload employee records to/from the central system.
• Manage projects, process improvements, and migrations.
• Liaise with stakeholders to propose and implement improvements.
• Create complex reference letters and conduct reference checks.
• Enhance daily processes and systems.
• Collaborate with tech teams for project requirements and testing.
• Develop analysis-based business cases for new demands.
• Train team members and business partners on tools.
• Execute standardized reporting and ad-hoc analysis.
• Conduct quality checks and resolve issues.

Required qualifications, capabilities and skills

• Bachelor's degree with a minimum 3+ years in HR operations or shared services.
• Strong verbal, written, and interpersonal communication skills.
• Stakeholder management experience.
• Automation and process simplification expertise.
• Strong numerical and analytical skills.
• Problem-solving and data analysis capabilities.
• Proactive, engaging, and impact-oriented mindset.
• Ability to multitask under pressure and work independently.
• Open to shifts across APAC & EMEA.
• Proficient in Microsoft Office / I-Vault

Preferred qualifications, capabilities and skills

• Understanding of concepts and hands-on experience working with Global image Capture tool, HCM and Service Now
• Experience with tools such as I-Vault, MS office
• Knowledge of HCM/PeopleSoft/HR applications

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.