At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Description
To ensure through the different quality controls implemented in all the processes that lead to loading, the integrity and validity of the information resulting from the production systems in the TAM, Digital and Streaming operations.
Responsible for performing data analyses for deeper understanding of panelist behavior, creating required regular quality control reports, monitors and analyzing metrics and KPIs for Nielsen’s Television Audience Measurement products. QC Analyst also makes recommendations related to data quality or measurement enhancement.
A focus on the health of the panel in order to forecast and determine the recruitment, establishment survey, and demographic balance needs of the sample. Responsible for providing reports to management on team performance and main KPI indicators
Collaboration with the team and internal client communication, including local country staff and cross-functional production departments, and the Operations Manager to ensure accurate classification of digital data.
Core Responsibilities
Working with different tools to collect data
combine datasets from different sources in order to identify quality gap/outliers in the data
Review KPI and quality reports on an on-going basis. Anticipate defects and inefficiencies and formulate corrective actions (in collaboration with KPI / governance leadership).
Liaise with regional operations center, helpdesk and field management to ensure quality control priorities are set and executed by appropriate parties.
Investigate, trouble-shoot, and analyze operational issues to uncover root causes and recommend new best practice solutions for long-term impact
Coordination of panel updates (e.g. characteristic updates).
Validation and monitoring of production alerts / verifications Zabbix, MediaWorks, and Audio references from global countries 24 hours a day, 365 days a year and timely escalation to each country in order to avoid impacts on data releasable to customers.
Daily Quality Control prior to the Release of the Streaming data for multiple countries, providing end-to-end monitoring
Classification
Be the go to person for any quality related issue for any classification products
Support and help train the junior team members
Proactively identify potential risks to the data quality
Investigate and solve data and classification related questions from reporting teams/commercial teams
Day to day classifying of Web domains/ Mobile Apps/ Streaming domains for multiple digital classification products
Understand report production-related data classification processes to support the individual products including QA
Assist in the production flows and regulate all necessary production tasks with reporting cycles
Position Requirements / Competencies
University graduate, studies in statistics, math, sociology, or economy are a plus
Analytical, critical thinking and ability to work well with data
Meticulous attention to details: Ability to pay attention to the details and ensure the quality of the output
6 months to 2 years working experience, preferably in operations roles
Data analysis experience within one or more industries: market research, finance, insurance or equivalent
A solid understanding of statistical concepts and techniques used in a market research environment
Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
Great English skills for international communications
A fast, continuous learner
Strong Excel and/or Google sheet skills, which includes formulas, pivot tables, visualization
Proficiency in Office suites (ie. MS Office, Google tools)
Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
Result oriented with aptitude for continuous process improvements
Team player skills: ability to build and maintain positive and collaborative relationships with other departments; and/or participates in effective and high performance cross-functional teams
Ability to train, support, coach, and motivate others
Experience of a matrix management environment and remote reporting relationships
Understanding of web domains, mobile apps, and streaming data would be an advantage
Working hours will be Monday to Friday from 630am - 330pm IST OR 10am - 7pm IST; depending on the business need. 24/7 rotational shift
Nice to Have Knowledge/experience with sql, python, data visualization, excel/gsheet scripts will be strong advantage
