You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.
Rotation Shift: 10:00 AM - 6:30PM/ 11:30 AM - 8 PM/ 1:30 PM - 10:00 PM
Functional Description:
American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.
GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.
Purpose of the Role:
Reporting into Band 35 - GCS Control Management COE - India, this Band 30 position will support to effectively Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues.
Job Responsibilities:
- Managing the end-to-end Conduct Risk Monitoring process for GCS Conduct Risk monitoring team which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customized trainings basis identify themes and trends.
- Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for Monitoring and Business Conduct related matters.
- Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct Program.
- Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately.
- Support risk management practices within the business
- Proactively anticipate/identify issues, and control deficiencies, through testing, call monitoring and processes monitoring, assessing the impact of each, and work with business partners to develop and implement appropriate mitigating actions
- Deliver periodic and ad hoc insights against key business testing and monitoring to support management’s awareness and response to control improvements.
- Ensure compliance to the Operational Risk Governance Group, Control Management, and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and testing.
- Partner closely with key control teams including, but not limited to: Operational Risk, Compliance, and Internal Audit, both within the lines of business and across the organization, to promote a well-controlled environment.
- Maintain internal control / operational risk competency through ongoing training and professional development.
- Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business management with regards to process improvement, best practices, risk reduction and maximization of revenue as appropriate.
- Track specific issues with KRI limits and risk appetite for Business to ensure operational risks are managed within agreed thresholds.
- Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU.
Minimum Qualifications:
- Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
- Bachelor’s degree in finance, Business, Risk Mgmt., or related field.
- 2 + Years leadership experience in Risk Management, Operations or Compliance related roles.
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.
- Excellent project management and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Supporting the operational risk exam management processes
Preferred Qualifications:
- Advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Knowledge of Platforms – Outreach, ONE.FORCE, BCMA, Tableau, MS office would be preferred.
ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
