About this role
Client Invoicing Services (CIS) is a global team part of the BlackRock Client Experience team.
CIS provide management and performance fee invoices for institutional separately managed account clients and retail relationships located in the Americas, EMEA and APAC (excluding Japan). CIS team is responsible for reviewing fee terms within client agreements, ensuring invoices and internal accruals are raised in line with these agreements and following up with clients to ensure collection of revenue. Global CIS Operations teams are currently located in Budapest, Edinburgh, Atlanta, and Gurgaon.
CIS produces around 6000 invoices on a quarterly basis. Many invoice calculations are complex due to agreed fee terms and client structures.
We are looking for an experienced professional with financial Markets knowledge
Role Responsibilities:
We are looking for a professional with a strong operational background
Ensure timely and accurate distribution of all deliverables, proactively communicating potential delays to clients.
Act as a deep subject matter expert, lead discussions, provide solutions, create operational control framework and drive for operational excellence and enhanced client experience.
Proactively investigate, call out and remediate calculation/billing issues/errors.
Partner with peers to implement a consistent, scalable, and controllable operational platform.
Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement.
Proactively engage with Client experience and collaborate with cross functional teams for service effectiveness to build a customer-centric team culture relentlessly focused on customer success and demonstrate emotional ownership.
Support various projects, including automation/standardization efforts and the evolution of standard deliverables and lead initiatives to improve our operating model collaborating with internal business and technology partners.
Requirements:
2+ years experience in an operational/accounting/finance environment with a keen interest in client service and operational excellence.
Ability to manage multiple priorities and lead the team in delivering high-quality results in a fast-paced environment with tight deadlines and shifting priorities.
Strong analytical skills with an ability to identify problems and develop solutions.
Ability or experience to translate contractual agreements into mathematical equations.
Excellent attention to detail and understanding of operational processes.
Empathy and a unique ability to understand customer needs, passionate about customer service.
Intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills.
Be a 'student of the people'
Excellent organization and time management skills
Strong sense of personal accountability
Bachelor's in Accounting, Finance, Economics, Statistic or related field
Ability to work effectively in a dynamic environment to meet deadlines.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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