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Job Number #165238 - Mumbai, Maharashtra, India
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
About Colgate-Palmolive
Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our diligent household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has chipped in to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day
The Experience:
In today’s multifaceted technology environment, it is an exciting time to be a part of the CBS HR Operations Employee Data Management Team at Colgate!.
Our highly technical and innovative team is dedicated to ensuring accurate access to the HR applications for Colgate Palmolive in this constantly evolving landscape.
Who are you..
You are a Analyst :
Provide courteous and efficient customer service through chat messages and online request forms
Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
Ensure compliance with relevant data privacy and data protection policies and regulations
Document all relevant notes on inquiries and resolution actions in case management system
Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
Research and follow up on open items as vital to resolve customer questions
Raise requests appropriately where guidance or further clarification of policies and procedures is required
Propose updates to content in the Knowledge Management system to help with future inquiry resolution
Ensuring timely updation & enhancement of question bank
Conducting Awareness captain for HR Services
Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank
Vendor Management :
Establish and maintain a centralized knowledge repository and documentation system.
You connect the dots -
Payroll Support:
Personnel Administration:
Provide documentary support for Audit purposes
You are a collaborator -
Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
Share standard processes and lessons learned with other parts of the organization.
You are an innovator -
Come up with the continuous improvement ideas for the BAU work to bring in new efficiency
What experience and knowledge will you bring?
2-3 years of experience in HR operations and or Shared Services Center
Bachelor's degree in Business, Management, or a related field.
2 years of experience in Colgate operations (preferred)
Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)
What Skills will you bring?
Shown knowledge management expertise, including the development and management of knowledge repositories.
Exceptional communication, interpersonal, and leadership skills.
The capacity to identify problems, evaluate options, and implement effective solutions.
Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.
What Leadership Competencies will you bring?
Ability to collaborate and partner efficiently with business and HR colleagues
Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
Understanding of the business environment including global and local business strategy and strategy execution
What Functional Competencies will you bring?
Strong understanding of HR processes, regulations, and standard methodologies.
Confirmed experience in implementing HR technology solutions and process automation tools.
Analytical demeanor with the ability to analyze data and draw actionable insights.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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