You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Purpose of the Role
Management of end to end Benefit Operations for India market.
Responsibilities
- Ensuring the accuracy of processing, benefit accounting, tax filing and remittance, benefits maintenance, and other related payments.
- Effective vendor management: Coordination and management of the entire benefit function through multiple vendors and their internal teams.
- Validation and auditing, ensuring legislative, compliance and internal reporting requirements for Provident Fund, India PF trust operations, NPS, Gratuity, Pension.
- Ensure proper documentation, SOP & Process flow update for the operations.
- Email servicing for employees on the resolution of their queries related to Retiral, medical & other types of benefits.
- Independently managing the invoice settlement process.
- Ensure timeliness & accuracy of the billings from servicing vendors
- Managing quality metrics and lead projects as required towards process improvement and standardization of various internal & external systems.
- Interacting and collaborating with partners across multiple lines of business to source information and deliver on customer expectations
- Closely working with Customer facing vendor team for the assigned market (s) to work on enhancing employee experience & satisfaction.
- Consistently understand and exceed customer requirements whilst ensuring effective teamwork
- Ensure that all deadlines are continuously met as per dashboard timelines and adequate controls are maintained over the processes
- Lead internal / regulatory / statutory audits by providing the detailed documentations specified by the auditors / regulators.
- On the job training from other team members and will be responsible to ensure compliance with the prevailing policies and procedures besides contractual and regulatory requirements as applicable
- Assuring the escalation of critical issues to the appropriate management chain for decisions and problem resolution.
Critical Factors to Success
- Expert knowledge of Benefits and compliances for India market.
- Quality experience in Managing E2E Benefit functions in a reputed organization with large employee base.
- High attention to detail with an eye for Accuracy & Controls, Strong results-orientation, resourcefulness.
Past Experience
Experience and thorough understanding of Benefits related servicing operations and compliances. Experience on customer servicing will be an added advantage.
Academic Background
MBA in Finance / HR with at least 2+ year of experience OR Graduation in commerce with 3+ years of experience.
Functional Skills -
- Demonstrated Strong Soft skills & proficiency in MS-Excel, Power Point etc.
- Extensive experience and thorough understanding of managing servicing operations for APAC markets.
Technical Skills
Thorough Knowledge of AMEX systems and Comprehensive knowledge of Retirals, Medical & various types of benefits.
Knowledge of Platforms
MS Office
Behavioral areas
- High attention to detail with an eye for Accuracy & Controls, Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a high-pressure environment
