Analyst-Affiliate Management (Contract Management)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

The Enterprise Affiliate Management (EAM) Relationship and Contract Management team within American Express National Bank (AENB) is looking for an Analyst who will be responsible for leading contract lifecycle activities that support enterprise-wide intercompany agreements, while ensuring adherence to governance processes that support Transfer Pricing, Outsourcing Governance, and compliance with the American Express Policy on Third-Party Management. Relationship management of each Affiliate through regular engagement, ongoing validation, monitoring, and performance reporting will be critical when validating that agreements remain effective and obligations/contract performance standards are being met. 

As an enterprise-wide program, an in-depth knowledge of American Express legal entities, products, organizations, and processes will be required to effectively collaborate with key partners while executing new agreement requests and/or refreshing existing agreement inventory. Prior experience interpreting global regulations and guidelines will be beneficial to effectively define what winning looks like country by country, as it relates to the intercompany agreement process adhering to enterprise requirements. Effective communication and thought leadership will be required to collaborate with global colleagues in multiple capacities, including but not limited to, GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units.

Key responsibilities of this role will include

Contract Lifecycle Management:

• Oversees the end-to-end contract lifecycle management and approval process for new/restated agreement requests facilitated by EAM, including reviewing enterprise agreement requests, identifying appropriate agreement templates, drafting agreements, monitoring status through the negotiation stage, ensuring completion of necessary approvals during the parallel approval stage, and gathering eSignatures for execution
• Engages relevant stakeholders throughout contracting decisions while ensuring adherence to legal/regulatory and/or Outsourcing Governance requirements and Third-Party Management requirements; Coordinates the approval process and sign off
• Ensures that each contract record, supporting documents and contract metadata are properly entered into the Contract Management System, including agreement performance metrics where applicable
• Responsible for the negotiation, refresh, risk assessment, and ongoing performance and monitoring of affiliate agreements. Facilitate regular, ongoing Affiliate discussions
• Maintains strong working relationships with key business partners including but not limited to, GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units
• Supports agreement approvers by conducting system demonstrations and troubleshooting within the Contract Management System (CMS) and DocuSign

• Develops and maintains a clear communication strategy to engage and inform business partners
• Maintains and promotes the Blue Box Values by ensuring that work is completed to the highest professional, legal, and regulatory standards, and that the activities subject to approval comply with the Company's stated business ethics

Qualifications:

• Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships across all levels within the organization
• Proven collaboration skills along with the ability to influence without authority
• Customer focused with an ability to manage multiple stakeholders with competing needs; Proven to effectively negotiate solutions with internal stakeholders with competing needs
• Strong attention to detail and superior organizational & follow through skills
• Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives
• Ability to systematically analyze complex problems, draw relevant conclusions, implement appropriate solutions, and adapt to change while keeping a continuous improvement mindset
• Strong organizational skills, positive attitude, strategic thought leadership, and ability to anticipate needs
• Proven to have a global mindset; able to work well across time zones and cultures; demonstrated ability to function as a member of a global team
• Previous experience in s global contract management, third party, or intercompany role is a plus
• Previous experience with project or program management is a plus
• Previous experience in product management and technical requirements is a plus
• Graduate degree preferred; Post-Graduate degree is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.