Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job description
Job Description The Data Automation Team is responsible for supporting various processes in collaboration with the AR & Billing team in their goal of provisioning the Experian products to end clients right first time. The Data Automation Team must ensure accurate completion of the assigned tasks related to account setup and follow up amendments, pricing application or additional changes that can be required, invoice and credit notes documents creation and Third-party portal invoice upload, in the respective systems and platforms used by the AR & Billing team to deliver the service agreements. They meet the established deadlines working hard as a team and deliver high quality service with attention to the details in fast paced environment. Principle responsibilities Service and Billing Opening new accounts and setting the customer up in RPM, Permissions, Mainframe, Oracle, RDE and various billing and product platforms manually or using existing automated solution Applying and amending contact details such as Physical Addresses, Email Address, Telephone numbers Creating schedules and applying pricing, fees, price plans on them, etc. Keying invoices and credit notes Loading cyclic invoicing and other billing files into the billing system Actioning account amendments to pricing, customer name/address/branch Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly. Actioning account closures in the RPM, Permissions, Mainframe, and product platforms Third party portal Invoice loading into client websites as per SLA . Use of dashboarding and ERP tools to make accurate invoice delivery using third party client portal. Data automation Process improvement measures for billing and portal-based invoice delivery as part of future projects Managing day to day workloads Ensuring KPI’s/SLA’s are met for all Business Units Adhering to all Compliance and Global Security procedures Analyzing and interpreting requirements to ensure correct actions are met. Adhering to internal and external audit requirements. Liaising with colleagues in the Service and Billing Team around Experian Flexibility in busy periods at month end Comply with company rules and procedures and stay informed about their updates. Identify, support and lead process or system improvements Keeping team standard operating procedures and other documentation up to date Share knowledge with team members and new hires in the team Ensure accuracy and high level of quality of the completed work Qualifications Required key skills (functional / technical) Flexibility. Able to work on own initiative and prioritize daily workload accordingly. Able to work under pressure. Accurate processing of information. Good attention to detail. Good written and verbal communication skills. Manage own workload. Ownership/Responsibility. Team player. Proficient in Microsoft Word and Excel. Decision making. Client focus. Able to deliver results. Required qualifications/experience 2-4 years of prior experience in data management Good written and spoken English Good knowledge of dashboarding/data management tool
Qualifications
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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