You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence.
Your Role You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. Your Responsibilities You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key
objectives.
To take lead in monitoring + driving sales activities.
To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable +
sustainable businesses.
To conduct regular reviews of sales leads + customer portfolios with key stakeholders.
To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being
make with our pricing team.
To provide CCL team the customer’s feedback + support on resolutions as required.
To take the lead in onboarding + implementation of new customer, ensuring that standard operational
procedures are update for handing over to our Customer Care Locations (CCL).
To maintain + update relevant customer information on internal systems.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service
quality in close collaboration with the CCL.
Your Skills and Experiences
Graduation is mandatory.
4-5 years of relevant experience.
Excellent communication and presentation skills.
Strong focus on customer + stakeholder relationships.
Strong time management will be key to success.
