Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The challenge
This Project Manager will work directly with our customers to drive their enterprise solutions development, support and implementations using Adobe Technologies e.g., AEM (sites, forms, assets etc), Adobe Campaign, Analytics, RTCDP etc. Working at multiple levels with the Adobe consultants, Product engineering, customer and partner resources, you will evaluate the proposed solution, assess risks, plan the implementation, own the delivery, and manage the overall success of the project(s). You will own delivery and acceptance of the project scope as defined in the statement of work using our consulting methodology including tasks, deliverables, milestones, and resources, all the time coordinating with the core and field engineering teams as needed. You will ensure successful customer deployment.
What you'll do
- Act as the central client point of contact throughout the life of the project, including during presales with project scoping
- Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
- Coordinate project delivery process with key contributors to help handle scope and prepare change requests, including tasks, deliverables, landmarks, resources, and estimated costs.
- Handle all day-to-day administrative activities of a given project from inception to closure.
- Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.
- Achieve customer delight through successful delivery of defined project scope.
- Compile customer requests and deployment issues, to provide a feedback channel into our core products.
- Work with third-party subcontractors and technology partners as required.
- Gain and communicate experiences in formal post-mortem, feeding lessons learned, standard methodologies and resources back into the consulting practice
- Report project status internally and externally
What you need to succeed
- Overall 10-15 years of experience in IT
- proven experience as a project manager including client facing project management, including delivering enterprise-scale web applications or analytics implementations
- Solid project management experience in application support and maintenance projects.
- Innovative problem solver.
- Strong verbal, presentation and written communication skills.
- Excellent problem-solving skills, with a proven ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
- Strong conflict resolution and negotiation skills.
- Professional demeanour, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors
- Superb organizational skills to be able to coordinate complicated projects.
- Exceptional team building and team management skills, with shown experience handling virtual teams.
- Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
- Shown ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
- Understanding of standard software development processes and engagement methodologies. Hands on experience in handling agile development projects is a must
- Expereince managing projects with one or more of following technologies: AEM, AEP, Adobe Campaign, Adobe Analytics, RTCDP, Target , UI frameworks like React, Typescript, Node.js
- Proven understanding of and experience with one or more of the following domains: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalization.
- Ability to handle in an environment of ambiguity with diverse customers.
- Ability to build strong relationships and generate opportunities for repeat business.
Desired
- Experience as Consulting Manager or Senior Consultant in a large consulting organization
- 5 or more years Handling Agile development projects
- Shown experience handling globally distributed teams
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
