Advisor II, Customer Service

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Consistently meets or exceeds sales quota and metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.
• Actively creating new sales opportunities for products and associated services and solutions for selected customers in the assigned territory via telephone and email, responsible for E2E portfolio revenue/shipment/margin for these accounts
• Analyses client industry and competitive research and information to facilitate rich client dialogue and identify emerging market trends and opportunities.
• Build customer confidence in remote sales capabilities, Interfaces with highly diverse set of functions and buyers at all levels within customer organization - including highest levels of Executive. Drives opportunities from qualification to close.
• Demonstrates strong presentation and communication skills at the business manager level.
• Demonstrates breadth and depth of knowledge to position and map capabilities that align to client business objectives and initiatives.
• High level of negotiation skills at the business manager and IT executive level.
• Pro-active coverage for customers in assigned territory to expand client Share of Wallet by generating incremental business.
• Develop End Customer knowledge, capture customer contacts in DYNAMICS/CRM and customer profiling. Aggressively reviews account activities in pursuit of new business or up-selling opportunities.
• Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business.
• Pipeline management & forecast for own set of accounts. Nurtures and closes new opportunities that result in substantial incremental orders, revenue/shipment, and margins, representing the entire portfolio of products, services, and solutions.
• Project management skills in directing or coordinating selling sales support activities on complex sales.
• Receive inbound calls from assigned customers (to close opportunities) or personnel (Sales specialists, local Field Sales, Local Sales END USER Manager, Presales).
• Collaboration with Sales Management to drive, demand generation, sales initiatives for incremental revenue/shipment and margin. Orchestrates the resources and sponsorship essential for executing business effectively.
• Drives integrated planning and coordinated sales execution.
• Leverage EDM capability when available to contact customer and drive Sales.
• Execute campaign follow-up and lead management.
• Follow processes with back-office sales support for quotations, configurations, OPG, sales comp calculation, delivery, order management requirements, exceptions.
• Engage office-based, field Sales, Global Account Manager, Specialist, and presales as appropriate.
• Significant input towards development of quota objectives and future direction within territory, area, and/or accounts.
• Partner organization intelligence aligned with partner management skills
• Ensure funnel management creation and updates on the systems (DYNAMICS/CRM) are always accurate and up to date for assigned accounts
• Close and frequent engagement with partner to drive opportunity closure. Ensure maximum commitment by partner to win project (target closure maximum closing time for partner is 12 weeks).
• As dictated by the selling model, engages partners effectively to improve win rates on selective deals.
• Portfolio selling on VAM led opportunities, Up- and Cross-Selling on partner led opportunities when relevant.
• Close collaboration with partner on the customer or opportunity when relevant.
• Deal closure verification based on partner P.O. visibility.

Key Skills and knowledge:

• Bachelor’s degree (or above) or corresponding work experience in sales.
• Absolute willingness to compete and win.
• Grad 1 yrs. sales exp
• Tech Grad 2yrs sales Exp
• Tech Grad 3yrs IT sales Exp
• Demonstrated ability to Create and close business 2years of combined IT or selling experience – preferred- in a  IT industry. Multiple years over quota performance with progressively more difficult assignments.
• Strong customer communication skills.
• Proactive attitude towards customers and partners.
• Ability to manage time and (potentially competing) priorities based on customer and quota focused objectives.
• Good understanding of fundamental IT concepts and solutions.
• Knowledge of multi-product/service and solutions, complex sales, typically sells integrated solutions.
• Expert in discipline offerings; technical ability to develop a total sales engagement.
• Team player, ability to collaborate effectively in an international, multicultural environment.
• Viewed as an expert in company; sought out by other sales reps and/or managers for input.
• Self-motivated, self-starter attitude.
• Ability to handle unique situations and think outside the box.
• Ability to train, coach and lead other Inside Sales Reps., both Outbound and Inbound
• Problem detection and solving skills.
• Ability to work under pressure.
• Flexibility to work extra hours and travel occasionally.

Educational qualification: Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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