Global
Solution Engineer - Operations
Don't miss this
opportunity to be part of the world-class 24*7 Global Solution Control
and Command Center (GSCCC) coming up at Gurgaon, India-
to transform the UOP LST Connected Solutions. It is a time to put
your Technical Analytical Data Science, Machine learning, and business
knowledge skills to extract technical insights from Customers live operating
data. The work done in assembling and developing technical insights will help
define the UOP Customer Experience and be the next critical milestone for your
career.
You will be an
integrated network of technical professionals working together to provide
outstanding technical insights. Customer Value is the GSC's key result to
ensure we generate relevant insights from the extracted data for improved
outcomes.
Job Description:
Be agile, innovating, and customer focused.
Review operations with customers and assisting with defining and quantifying customer benefits
Monitoring different UOP technologies process and identifying areas for improvement/optimization and assets requiring enhanced focus.
Provide readily available technical solutions/ work to get the solution to our customers.
Initial triage of technical issues with the escalation process to TS.
Proactively communicate insights from trends, establish patterns, diagnostic investigations, and solutions to prevent future issues.
Ensure upkeep of all solutions by troubleshooting the PM/PTA/PRA/POA/Benchmarking /Future Solutions on time to ensure high on-screen availability of the running solutions
Apply data mining to handle unstructured data to derive technical insights.
Perform descriptive and inferential statistics to summarize datasets.
Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
Analysis of large amounts of historical data, determining suitability for modeling, data clean-up and filtering, pattern identification and variable creation, applying automated predictive analytics.
The focus is to support product, system, and solution through designing and developing pipelines.
Work with the team to innovate - next-generation BIG DATA monitoring tools (Analytics using exception-based /Artificial Intelligence/Machine Learning) and build an operation dashboard for the GSC's sustainability & efficient operation.
Align with the Intention of the LST Business and ensure collective commitment for the GSC's Key results.
Part of 24* 7 Operation of GSCCC Digital Insight
Working in 24*7 Shift is an integral part of this role. Work with GSCCC Operation leader closely to make GSC as Center of Excellence
Additional
Candidate Qualifications:
Passion for visualizing hidden relationships in technical data with ProSight
Excellent verbal, written, interpersonal communication & effective presentation skills
English language (oral and written)
Ability to multi-task
Be flexible to come in shift as a replacement in short notice
Effective presentation, and communication skills
Continuous learning and research-oriented mindset. Ability to think out of the box: Ability to come up with bright ideas and always looking at the next big thing in technology.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Knowledge of DataScience Open Source is added plus.
Proficiency in computer applications with emphasis on Data Analytics & Data Science is desirable
Creative approach to process development and customer-centric behavior
Comprehensive analytical, troubleshooting & problems solving skills.
Ability to work independently and in a team environment, focusing strongly on delivering SMART data results and identifying alternative solutions when challenges arise from unstructured data.
Ability to define the problem with limited information
This role may require global customer-facing and internal/external travel, up to 10% of the time.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.