Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, let’s talk.
Your Role and Responsibilities
Lead and manage end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget.
Act as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring overall satisfaction.
Oversee the implementation of Adobe Experience Cloud solutions, including Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other related products.
Lead the strategy and execution of campaign building, ensuring alignment with client goals and effective audience engagement
Manage content creation processes, ensuring consistency, relevance, and alignment with client branding and messaging.
Documenting SOP, supported in developing solution and response on business requirement
Oversee site management activities, ensuring that websites are maintained, optimized, and aligned with client objectives.
Provide regular project status updates to clients and internal stakeholders. Maintain comprehensive project documentation
Engage with key stakeholders, including clients, internal teams, and external partners, to align on project goals and deliverables.
Ensure that the delivered solutions meet the highest standards of quality and performance.
Drive continuous improvement initiatives within the delivery process and across project teams
High level Data Base understanding – Customer data to Campaign data level
Good to have data flows and ETL/workflow schedules understanding
Hands on experience in SQL, Oracle/ Any database for building packages trigger
Collaborate with Performance Specialist to formulate recommendations based on analytic findings
Monitoring system health, provide input for the application server, and DB server clean-up activities
Campaign close-out documentation
Required Technical and Professional Expertise
10-15 years of experience in IT project management, with a focus on Adobe Experience Cloud solutions.
Leads the training development for Campaign Execution team and streamlined the processes to improve productivity for the team
Create process documents to track campaign related activities that helps in SLA calculation
Proven track record of successful project delivery in a client-facing role
Strong knowledge of Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other Adobe Experience Cloud products.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Ability to manage multiple projects simultaneously.
Proficiency in project management tools such as JIRA, Trello, or MS Project.
Strong problem-solving and decision-making abilities
Preferred Technical and Professional Expertise
PMP, Scrum Master, or Adobe Certified Expert certifications are highly desirable.
Flexibility to work in different time zones to accommodate global projects (working hours – 6:30PM to 3:30AM IST)
Ability to think on feet, multi-task, prioritize and work under pressure
Responsible, with a positive attitude and ability to work well with a team
