The Specialized Analytics Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
- Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
- Identifies and compiles data sets using a variety of tools to help predict, improve, and measure the success of key business to business outcome
- Business Requirements: Partner with business teams and stakeholders to define data needs and align with business objectives to develop and deliver digital adobe analytics reporting.
- Data Driven & Results Orientation: A proven track record of undertaking analysis of data trends and drive results in a demanding and fast-paced environment, with an eye on risks & controls.
- Strategic Communication: Effectively articulate complex business challenges and present actionable solutions to management in a structured, concise manner.
- Technology Partnership: Work closely with Product and Technology teams to implement the Adobe Tags on digital platform, providing subject matter expertise throughout the process.
- Mentorship: Support and guide junior team members in developing analytical, communication and collaboration skills.
- Adobe Tag Management: Develop and validate Adobe tags to ensure precise tracking and measurement of digital performance.
- Adobe Dashboards: Develop visually compelling and insightful Adobe dashboards to monitor complex digital journeys and key business outcomes.
- Strategic Analysis: Identify trends, patterns and challenges, generating actionable business insights to support business decision making.
- Process & Controls Orientation: Establish robust processes and controls to mitigate risks in Adobe Reporting and analysis.
- Quality Assurance: Assess accuracy of Adobe tags, identify reports gaps, and implement solutions to uphold business and quality standards.
- Specialization in digital analytics field
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- Domain Expertise: Must have 8+ years of work experience largely in the Digital Data Management and Analytics space.
- Technology Expertise: Proficient in Adobe Analytics, MS Excel, PowerPoint, SAS, and SQL.
- Ability to communicate technical information to both technical and non-technical audiences required
- Problem solving, root cause analysis skills required
- Ability to focus on multiple priorities and drive solutions in a fast paced working environment
- Relevant work experience in data analytics, data management within the financial services industry required
- Outstanding analytical and problem-solving skills
Education:
- Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Decision Management
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Job Family:
Specialized Analytics (Data Science/Computational Statistics)
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Time Type:
Full time
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