Administrator I - System & Applications Administration | Aravo

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Position Title: Systems Administrator II | Aravo

Department: Enterprise Risk Management

Function: Third Party Risk Management

Location: Pune, India

Reports To: Third Party Risk Manager (Rachel Dice)

Position Summary: The System Administrator will support the Enterprise Risk Management department by managing and maintaining the Aravo third-party risk management SaaS solution. This role involves ensuring the system's optimal performance, configuring and customizing the platform to meet business needs, and providing technical support and training to users. The System Administrator will play a crucial role in ensuring the tool's alignment with the organization's risk management framework and compliance requirements.

Key Responsibilities:

• System Management:

• • Administer and maintain the Aravo system, ensuring its optimal performance and availability.
  • Perform system configurations and customizations to meet the specific needs of the organization.
  • Manage user access and permissions, ensuring data security and compliance with internal policies.

• Technical Support:

• • Provide technical support to users, troubleshooting and resolving any system issues.
  • Coordinate with the Aravo support team as needed to address and resolve technical problems.
  • Develop and maintain documentation for system configurations, processes, and procedures.

• Training and User Support:

• • Conduct training sessions for users on the effective use of the Aravo system.
  • Create and update user guides and training materials.
  • Assist users with system navigation and functionality to ensure efficient use of the tool.

• Integration and Data Management:

• • Oversee the integration of the Aravo system with other business applications and data sources.
  • Ensure the accuracy and integrity of data within the system.
  • Develop and implement data management processes to support risk assessment and reporting activities.

• Monitoring and Reporting:

• • Monitor system performance and usage, identifying opportunities for improvement.
  • Develop and maintain dashboards and reports to provide insights into third-party risk management activities.
  • Track and report on key risk indicators (KRIs) and metrics related to third-party risk.

• Compliance and Policy Adherence:

• • Ensure the Aravo system supports compliance with organizational policies, procedures, and regulatory requirements.
  • Assist in developing and updating third-party risk management policies and procedures in relation to system use.

• Continuous Improvement:

• • Support continuous improvement initiatives within the Third Party Risk Management function.
  • Stay current on best practices and industry trends related to third-party risk management and SaaS solutions.

Qualifications:

• Education:

• • Bachelor’s degree in Information Technology, Business, Finance, Risk Management, or a related field.

• Experience:

• • 2-5 years of experience in system administration, risk management, compliance, or a related field.
  • Previous experience in managing third-party risk management or GRC SaaS tools such as Venminder, OneTrust, Archer GRC, or similar platforms. (Must Have)

• Skills:

• • Strong technical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Detail-oriented with the ability to manage multiple tasks and priorities.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with risk management software and tools is a plus.

• Personal Attributes:

• • High level of integrity and ethical conduct.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills with the ability to interact effectively with various stakeholders.

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EDUCATIONAL QUALIFICATIONS:

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:

2-5 years of directly-related or relevant experience, preferably in application support or system/application/database administration.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Assertiveness
• Creativity & Innovation
• Critical Thinking
• Impact and Influencing
• Multitasking
• Prioritization and Organization

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned