Administrative and Queue Management Specialist

The job profile for this position is Administrative Services Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

• Accurately assess and categorize cases based on their nature and urgency. 

• Sorting and allocation of claims first hand ensuring they are accurately assigned. 

• Classification of data and support with reporting to line manager. 

• Route cases to the correct queues within the queue management system. 

• Ensure efficient and timely case assignment to the appropriate customer service and claim’s handlers. 

• Identify and escalate any potential SLA breaches across various queues. 

• Monitor case volume and workload within the operational queues. 

• Maintain accurate and up-to-date records within the system. 

• Collaborate effectively with Team leaders and sites leads across all GIH sites
• Identify opportunities for process improvement within the Queue management workflow. 

• Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness. 

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.