الوصف الوظيفي
Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.Job DescriptionThe Activity Executive is responsible for planning, organizing, and overseeing recreational activities and entertainment programs for guests at Fairmont Udaipur Palace. The Activity Executive works closely with other departments to ensure smooth operations and contributes to the overall guest satisfaction.Key Responsibilities:Activity Planning & Organization:Develop and implement a seasonal and weekly activity schedule tailored to different guest demographics (families, couples, groups, children, etc.).Design and organize a variety of leisure and entertainment activities such as pool games, wellness sessions, sports tournaments, and kids’ clubs.Ensure all activities are in line with Fairmont brand and safety standards.Guest Engagement:Greet and interact with guests to promote and encourage participation in scheduled activities.Provide personalized recommendations based on guest preferences and interests.Ensure guests feel welcome, entertained, and engaged throughout their stay.Team Management:Schedule and train team members, ensuring they have the necessary knowledge and skills to run activities effectively.Ensure all staff members adhere to safety protocols, resort policies, and customer service standards.Coordination & Collaboration:Work closely with the front desk, guest services, food and beverage, housekeeping, and other resort departments to coordinate activities and ensure guest expectations are met.Liaise with external vendors or performers for specialized activities, and entertainment.Collaborate with the marketing team to promote activities through different channels (social media, in-room brochures, etc.).Inventory Management:Monitor and maintain inventory of activity supplies (sports equipment, toys, costumes, etc.), and ensure timely replenishment.Track participation levels to assess the popularity and effectiveness of different activities.Continuous Improvement:Solicit guest feedback on activities and use it to enhance future programming.Handle guest complaints or issues regarding activities, ensuring quick and satisfactory resolution.Stay updated on the latest trends in resort entertainment and recreational activities to keep the offering fresh and engaging.Safety & Risk Management:Ensure that all activities, especially outdoor or physical ones, are conducted in compliance with safety regulations.Monitor the safety of guests during activities and handle emergencies appropriately.Maintain a clean and safe environment in all activity areas.QualificationsExperience and skills include:Ability to share culture, stories and lifestyle with guests in an engaging manner.Ability to focus attention on guest needs, remaining calm and courteous at all timesGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantage Detailed & service oriented with an eye for detail to be self-motivated and energetic.Additional certification(s) in Recreation will be an advantage (Lifeguarding, First Aid, CPR)Bachelor’s degree in Hospitality Management or related field preferredProven experience in a luxury environmentKnowledge of the local area and its attractions is a plus
