To drive process excellence for IN AMXL (Amazon Extra Large) Fulfillment Business, we are currently looking for an ACES Manager.
As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization for the FC (Fulfillment center) network. You will centrally drive programs that contribute to the optimization of the FC Operations, providing operators with sufficient knowledge and appropriate tools to improve performance. The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key job responsibilities
The FC ACES manager will be working with Operations leaders, 3P partners, Category and other cross functional teams for IN AMXL FC network to -
(1) Deploy the FC Bench-marking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in IN AMXL.
(2) Use the PDCA methodology to drive small scale improvements in processes
(3) Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
(4) Sustain roll out of Continuous improvement essentials and Kaizen essentials training to managers.
(5) Act as a subject matter expertise for FC ops/ACES for IN AMXL network
(6) Own the design, development, and maintenance of process excellence related metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
- Bachelor's degree.
- Experience with program or project management;
- Experience working cross functionally with tech and non-tech teams;
- Experience defining and implementing process improvement initiatives using data and metrics;
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL;
- Experience defining program requirements and using data and metrics to determine improvements.
Experience defining requirements and using data and metrics to draw business insights
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
- Experience with SQL or ETL
- Experience driving end to end delivery, and communicating results to senior leadership experience;
- Experience driving process improvements;
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization;
- Experience building processes, project management and schedule
- Experience working with Tableau
- Experience using very large datasets
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