Introduction At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
The ACE (IIB) & MQ Administrator will be part of a team that provides implementation, troubleshooting, and maintenance of our client ‘s ACE & MQ environments.
The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services.
This is a critical infrastructure role on business-critical services that require team support 24×7 365. A support model is in place to cover the 24×7 requirement across administrators with shared standby and overtime responsibilities.
The administrator will be responsible for:
The build, deployment, support, and performance of systems
Maintaining compliance to avoid data loss and unauthorized access
Required Technical and Professional Expertise
Bachelor’s degree in computer science
8+ years of relevant experience on MQ infrastructure administration
Master level IBM ACE architecture, administration, performance and tuning
Experience in integration between IBM ACE and SAP
Experience in queue manager configuration and load balancing, security management (OAM), performance and tuning
Experience in HA clusters for MQ
Experience in Managed File Transfers (MFT)
Experience with MQ in AIX, Red Hat Linux (RHEL) and Windows servers
Experience installing, patching, and upgrading MQ and IBM ACE
Configuration, deployments and vulnerability remediation in multi-tier environments with firewalls, load balancers, and high availability solutions
Knowledge and ability to design and improve organizational IT structures in order to improve the business operation support
Experience with management of SSL, TLS, data encryption and certificates
Experience in working with global teams, with people from several locations
Coordination with external groups to acquire new strategies where they can achieve business goals
Tests and develops infrastructure capability for newly developed projects and presents a support service for these areas
Mentoring and leadership for a team of less experienced ACE/MQ administrators
Be able to solve complex problems and have real experience in installation, configuration, high availability, root cause analysis, performance tuning and security & compliance activities
Autonomy to work without supervision, targeting to achieve agreed-upon goals and with an innovative mindset
Fluent in English, both written and spoken
Provide assistance through different communication channels, such as ticketing system, remote session and email
Send first response for all your incoming cases, validating their business impact and priority, adhering to the corresponding SLAs, and aligning the expectations about next steps and communication
Analyse, research and document your troubleshooting advances on all your assigned cases and service requests
Act as a key contributor in the creation of squad documentation
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
Ability and experience to support a 24×7 environment including standby and overtime activities
Preferred Technical and Professional Expertise
Master’s degree in software engineering
Red Hat, zLinux, AIX and Windows Administration experience
Familiarity with Agile methodologies
Familiarity with productivity tools such as Jira, Slack and Service Now
