Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You will Contribute:
The Accounts Receivable GL Specialist will be responsible for a wide range of duties, including the Preparation of various Management & GL reports & reconciliations during Week / Month / Quarter Close.
Essential Duties & Responsibilities:
Monitor and manage the accounts receivable aging report, identifying delinquent accounts and taking appropriate action to collect outstanding payments.
Conduct regular follow-ups with customers via Teams, Zoom, email, and other communication channels to resolve payment issues and ensure timely collections.
Investigate and resolve billing discrepancies or disputes, working closely with the sales and customer service teams to address customer concerns professionally and efficiently.
Maintain accurate records of all collection activities, including customer interactions, payment commitments, and any necessary adjustments or write-offs/allowances.
Collaborate with internal stakeholders to implement process improvements and streamline the accounts receivable collections process.
Working with the Cash Application Team to share remittance advice after reconciliation.
Provide regular updates and reports to management on the status of outstanding invoices, collection efforts, and key performance metrics.
Stay up to date with industry best practices and regulations related to accounts receivable collections, ensuring compliance with applicable laws and policies.
Assist with other accounting and finance tasks as assigned.
Preparation of Cash Forecast & anticipated amounts of collection.
Responsible for the preparation of weekly and monthly AR balance sheet account reconciliations.
Maintain and distribute various high-level reporting metrics to CIENA management.
Review of Foreign currency Invoices and correct application of Forex Gain / Losses , If any.
Understanding of Invoicing to customers based on customer purchase orders, shipping reports, receivable reports, and contracts.
Understand contract billing terms as they relate to the analysis of the weekly billing reconciliations.
Timely Reconciliation and resolutions of Issues to be sorted out internally & externally with IT / Projects Team.
Perform other relevant duties & miscellaneous tasks and projects as requested by management.
Create documentation for new and/or updated assigned processes and distribute it throughout the team.
Protects the organization's value by keeping information confidential.
The Must Haves:
Proven experience in accounts receivable collections or a similar role
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and stakeholders.
Detail-oriented with strong analytical and problem-solving abilities.
Well versed with Microsoft Excel skills, Power BI & Looker.
Accounting knowledge and experience in Oracle R12 & Fusion
CA, CFA, CPA, MBA, M.COM. from a reputed college.
Minimum 7 to 10 years of relevant industry experience
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.