Amazon provides sellers with a platform to expand their businesses globally by selling their products on the Amazon Marketplace. This Marketplace feature is used by over a million sellers worldwide, benefiting both the sellers and Amazon.
To support European sellers in cross-border trade, Amazon has developed a logistics product called Amazon Brokerage & Custom Services (ABACUS). This service offers brokerage assistance through partner management teams, enabling sellers to more easily move goods between the UK and other regions.
By utilizing the ABACUS platform, both existing and new Amazon sellers are able to boost their sales on the Amazon marketplace. This service helps remove the complexities of international shipping and customs, empowering sellers to reach customers across borders.
Overall, Amazon's Marketplace and ABACUS logistics service work together to give sellers the tools they need to grow their businesses globally on the Amazon platform.
Key Responsibilities:
• Contacting Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding.
• Providing Sellers with white-glove support to book their first shipment through calls and emails.
• Increase the shipping frequency of Sellers by continuously monitoring their activity and nudge them in case they are dormant.
• Maintaining a good seller relationship to assist sellers with any blocker when cross-bordering their goods between European countries and providing a great seller experience.
• Managing and driving the growth of the Sellers business by providing market place ASIN level recommendation and delivering on key business opportunities for Sellers
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets.
• Using Voice of Seller and HMD as key metrices to flag & improve SX.
A day in the life
Your day will progress driving seller engagement to help selling partners use this tool to cross border their shipments .This is done using EU Compliance processes to ensure friction free selling on Amazon platforms. Seller retention to book their subsequnet shipments is also a key role to play. You will speak with Sellers in different countries via phone and email and use various internal tools. You will work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience. Work Timings - Monday to Friday; European Timings
About the team
EU 3P Compliance is a strategic team under Seller Development & growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region. Team engages with SPs on day to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs.
- 2+ years of sales experience
- Bachelor's degree
- Minimum B2 level German Language Certification is Mandatory, C1 preferred
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Experience with analysis and deep dive and reporting data to higher leadership is a plus.
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