We are seeking a dynamic and results-driven Account Manager team for our compliance business programs, specifically focused on our cross-border trade compliance program and related 3P compliance initiatives. This role is pivotal in driving the growth and success of our seller base, with a particular emphasis on recruiting, onboarding, launching, and ensuring units delivery/commitment from our cross-border program. The position requires close collaboration with brokers, partners, and product teams to create a seamless ecosystem for cross-border trade. This role offers an exciting opportunity to shape the future of our cross-border programs and drive significant business growth. The ideal candidate will be a strategic thinker with a hands-on approach, capable of navigating complex international business landscapes while delivering exceptional results.
Key job responsibilities
1. Program Support and Growth:
- Execute strategies to recruit new sellers into cross-border programs
- Research high-potential markets and seller segments
- Support seller onboarding and launch processes
- Contribute to improving onboarding materials
2. Units Delivery and Commitment:
- Track and report KPIs for units delivery
- Implement strategies to increase seller productivity
- Support sellers in overcoming operational barriers
- Monitor cross-border performance metrics
3. Stakeholder Collaboration:
- Work with cross-functional teams (product, logistics, compliance)
- Participate in program meetings and provide updates
- Maintain relationships with sellers and internal partners
- Document and share seller feedback
4. Data Analysis and Reporting:
- Generate program performance reports
- Identify and communicate performance trends
- Flag opportunities for program optimization
5. Process Enhancement:
- Follow established processes for recruitment and onboarding
- Suggest and document improvements based on experience
- Support process improvement initiatives
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
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