We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
We are RSM, the leading provider of professional services to the middle market globally. For nearly 100 years, we have been dedicated to instilling confidence in a world of change, empowering our clients and people to reach their full potential. Our inclusive culture and exceptional talent drive our success and make us unique.
We are seeking an Account Management Senior Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. You’ll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success, ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our clients.
Join us to thrive in an inspiring environment that empowers both personal and professional growth. At RSM, there’s no one like you, and that’s why there’s nowhere like RSM.
Key Responsibilities
Client Relationship & Renewal Management
- Serve as the primary point of contact for client renewals, subscription management, and inquiries, ensuring high satisfaction and retention.
- Own end-to-end renewal processes for Boomi (or similar integration platforms), including contract negotiations, pricing adjustments, and alignment with client goals.
- Collaborate with Account Managers, Customer Success, and Support teams to address client issues and identify upsell/cross-sell opportunities.
Data Analysis & Strategic Insights
- Analyze client usage data, performance metrics, and trends to generate actionable insights for retention and growth
- Prepare data-driven presentations (e.g., QBRs, renewal reports) with tailored recommendations.
- Maintain accurate CRM records and identify risks/opportunities
Operational Excellence
- Streamline renewal and account management processes to improve efficiency and reduce churn.
- Support client meetings with agenda preparation, follow-ups, and documentation.
- Leverage automation tools to scale high-value engagements across accounts.
Strategic Growth
- Partner with Account Managers to develop strategies for long-term client partnerships.
- Stay updated on Boomi product enhancements, industry trends, and competitor insights.
- Collaborate with Boomi’s partner ecosystem (e.g., system integrators, resellers) to drive revenue.
Key Areas of Value and Impact
- Revenue Retention & Growth: Drive renewals, reduce churn, and identify expansion opportunities.
- Client Trust: Deliver exceptional service to strengthen long-term partnerships.
- Operational Efficiency: Optimize processes for scalability and productivity.
Ideal Candidate Profile
Experience:
- 2–5 years in account management, renewals, customer success, or operations (software/SaaS, professional services, or IT preferred).
- Proven track record in meeting/exceeding renewal quotas and managing subscription-based contracts.
- Familiarity with Boomi or similar integration platforms is a plus.
- Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office.
Skills:
- Renewals Expertise: Ability to negotiate contracts, communicate price increases, and mitigate churn.
- Analytical Mindset: Strong data interpretation skills to derive client insights.
- Collaborative: Work cross-functionally with sales, support, and success teams.
- Process-Oriented: Attention to detail with a focus on scalable, efficient workflows.
- Adaptable: Thrives in fast-paced environments and manages shifting priorities.
- Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM).
Qualifications:
- MBA or Master’s degree in a relevant field.
- Basic understanding of financials, SaaS sales cycles, and presales processes.
Why Join Us?
- Global Impact: Work with international clients across diverse industries, delivering high-value services worldwide.
- Investment in Talent and Infrastructure: RSM invests in state-of-the-art facilities and offers opportunities to talent from Tier II cities, ensuring a collaborative, dynamic, and inclusive work environment.
- Rapid Expansion of USI: Join a firm with ambitious growth plans, aiming to grow its USI team to 5,000 by 2026.
- Career Growth: Access continuous learning, mentorship, and global mobility opportunities to advance your career.
- Purpose-Driven Work: Make a tangible impact on clients’ businesses while being recognized with competitive pay and rewards.
- Innovative Culture: Collaborate in a forward-thinking, data-driven environment using cutting-edge tools and technologies.
- Inclusive Workplace: Be part of a diverse, supportive team rooted in RSM's "Five C's": Caring, Curious, Collaborative, Courageous, and Critical Thinkers, ensuring a nurturing and empowering work environment.
- Future-Ready Skills: Lead digital transformation initiatives, leveraging AI and automation to drive innovation.
- Commitment to Employee Satisfaction: RSM is committed to achieving high employee satisfaction and focuses on client satisfaction and retention, ensuring a positive work experience and contributing to the firm's success.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
