Account Closure Lead - Vice President

Are you seeking an exciting opportunity to join a dynamic and expanding team in a fast-paced and challenging environment? This is a unique chance to lead the Account Closure Operations team and collaborate closely with the business.

Job Summary:

As an Account Closure Lead within the Account Closure Operations team, you will be responsible for overseeing the efficient and accurate closure of customer accounts for our international private bank clients. This role involves setting up and managing a new team, ensuring compliance with company policies, and maintaining high levels of customer satisfaction during the account closure process. You will need strong leadership skills, in-depth knowledge of the account opening / maintenance process, account lifecycle, and a customer-centric approach.

Job Responsibilities:

• Team Setup and Management: Leading and establishing a new team, providing guidance, training, and support to ensure high performance and professional development.
• Process Oversight: Oversee the account closure process, ensuring it is completed accurately and efficiently, with a thorough understanding of the fees and income processes.
• Customer Interaction: Handle complex customer inquiries and issues related to account closures, ensuring a positive customer experience.
• Compliance and Risk Management: Ensure all account closures comply with legal and regulatory standards, identifying and mitigating any potential risks.
• Performance Monitoring: Track and report on key performance indicators (KPIs) related to account closures, using data to drive improvements in processes and customer satisfaction.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and customer experience.
• Collaboration: Work closely with other departments, such as Customer Service, Legal, and Finance, to ensure seamless account closure processes.

Required qualifications, capabilities and skills::

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Proven experience in account management, asset lifecycle and customer satisfaction. 
• Strong leadership and team management skills, with experience in setting up new teams.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• In-depth knowledge of account / financial products life-cycle, fees and income processes.
• Ability to handle sensitive information with confidentiality.
• Proficiency in relevant software and tools.

Preferred qualifications, capabilities and skills:

• At least 12-15 years’ experience in the financial services industry.
• Knowledge of regulatory requirements related to account closures.
• Project management and implementation.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.