You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As an Accessibility Testing Lead within the Consumer & Community Banking team, You will be responsible for developing and executing comprehensive test plans, mentoring your team, and collaborating with cross-functional teams to ensure accessibility is a key component of our development process . You will lead a team of testers, ensuring that our digital products are fully compliant with accessibility standards such as WCAG 2.1 & WCAG 2.2. This role requires a strategic thinker who can also roll up their sleeves to solve complex problems and mentor a growing team. If you are a strong leader with a passion for accessibility, we invite you to help us make our digital platforms more inclusive.
Job Responsibilities:
- Conduct comprehensive accessibility testing on digital products - web and mobile applications - using a variety of assistive technologies and tools to ensure compliance WCAG 2.1 and 2.2 and provide guidance and support on accessibility best practices and techniques.
- Identify accessibility barriers and provide recommendations for remediation.
- Be accountable for development of test project plans, test schedule, test plans defined by Digital Product Lifecycle.
- Create and maintain test scripts for accessibility testing.
- Perform manual and automated accessibility testing using various tools and assistive technologies.
- Document accessibility issues and findings using JIRA with clear and actionable recommendations for remediation. Using data on accessibility issues within products to identify, report on and drive improvements to the product features.
- Participate in planning and Stand-up meetings.
- Be responsible for broad scope of decision making without any supervision or review. Identify opportunities to improve accessibility testing processes and methodologies.
- Collaborate with cross-functional teams including developers, designers, and product managers to address accessibility concerns.
- Coach colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues.
- Build relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures.
Required qualifications, capabilities, and skills:
- 7+ years of relevant accessibility testing knowledge in digital, customer facing programs or functions.
- Minimum of a Bachelor’s degree in a related field.
- Broad knowledge of accessibility barriers as well as the tools and techniques for overcoming them.
- Expert knowledge of accessibility standards including WCAG 2.1 & WCAG 2.2, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act.
- Ability to discern accessibility issues from wireframes and code.
- Ability to analyze and employ problem-solving skills to recommend the best solution. Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects.
- Detailed accessibility knowledge in a broad range of technologies including platforms like Windows, macOS, Android and iOS, Video, other digital media, PDF and other document standards.
- Hands on knowledge of assistive technology (e.g. screen readers, magnifiers, alternative input, etc.).
- Working experience in JIRA tickets, qTest, Zephyr or other testing applications.
- Technical knowledge including but not limited to Web Accessibility Initiative – Accessible Rich Internet Applications (WAI-ARIA), HTML5, CSS, JavaScript.
- Excellent communication, critical thinking and problem-solving skills required.
Preferred qualifications, capabilities, and skills:
- Certification in accessibility (e.g. DHS Section 508 Trusted Tester, IAAP Certified Professional in Accessibility Core Competencies) is a plus.
- Basic knowledge of VPAT / ACR documents.
- Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending “Best in Class” practices.
- Working knowledge of Agile and Jira.
- Experience with usability and accessibility research.
- Ability to leverage industry knowledge to discern future trends.
- Mobile accessibility on Android and iOS.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
