82512R-Customer Service Specialist 2

Job Duties:

The primary goal of this position is to ensure the accuracy and quality of information contained within the various systems used within the Customer Services logistics organizations to support contracted customers.

This role will work closely with Inventory Management, external vendors and partners, and other organizations to monitor, validate, and maintain data, and to correct exceptions as discovered.

In addition, the Inventory Specialist will also be responsible for the following tasks:

Key Responsibilities:

• Invoicing
• Aged In Transit Report Generation
• Aged In Transit Report Clean Up
• Correction of SN Status (not STK)
• SN Warranty Swap
• Acknowledged STO Report
• FG Part Issues (no location, part merge)
• Ad hoc tasks (remove JCPO items from ECC, other item transactions as needed)
• IC Help Desk Queue
• APAC, EMEA region emails to IC
• Sync Report Analysis and Item Correction
• Correction to China and India S4S Shipments from Repair
• Cycle Count Reports
• 551 Scrap Transactions

Technical Competencies Required:

• Graduate with 1+ years of experience, preferably in inventory activities
• Excellent oral and written communication skills
• Experience in SAP will be a clear benefit

Skills Required:

• Communicate effectively with people at multiple levels within and outside the organization
• Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required
• Ability to work and manage time independently without close supervision, and achieve results within designated timelines
• Strong problem-solving and resolution skills, with excellent attention to detail, and the ability to review and root cause activities for corrective action
• Strong analytical skills
• SAP experience is a plus

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...