13553R-Sales Operations Analyst 3

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and management.
• Support the Sales team and partners with queries, quotes, and opportunity management.
• Work with Juniper Account Managers directly on specific assigned tasks within established policies and procedures.
• Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support, and Order Management related to quote/ordering queries and escalations.
• Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quotes.
• Escalate customer problems to the respective SBM and/or AM.
• Escalate quoting problems to the team lead and/or Managers.
• Be well-versed in systems and tools required to manage quotes and answer queries from partners, customers, and the Juniper team.
• Act as a Subject Matter Expert (SME) of processes and understand the upstream and downstream of processes.
• Solve problems and handle escalations for the process and work on future projects to solve repetitive problems.
• Engage with stakeholders regularly to discuss process issues and recommend solutions.
• Contribute to team goals and create personal goals.
• Act as a backup for senior team members and assist in training new hires.
• Documentation and process planning.
• Experience with people management will be an added advantage.

JOB SPECIFICATIONS

• Previous related service business experience and quoting skills.
• Good attention to detail and documentation skills.
• Good verbal and written communication skills.
• Good organizational skills.
• Good team player and quick learner.
• Ability to handle multi-tasking.
• SAP knowledge is an advantage.
• Project management knowledge.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.