Workshop Team Leader

As the Service Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.

• Respond to personal objectives and use performance management systems to improve personal performance.
• Carry out relatively simple testing and quality assurance tasks.
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Provide fault isolation and resolution to limit and address issues promptly.
• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
• Provide advanced product/service information and respond to complex customer questions about the product/service.
• Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal

Minimum Experience: 
Minimum two years of experience.

Job specific Skills:

• Excellent technical skills.
• In depth knowledge of the products
• Excellent communication and negotiations skills.
• Leadership skills 
• Decision making 
• Problem solving
• Team building skills