About us: Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We aim to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality, affordable cars. About the Role: We seek a dynamic Workshop Manager to lead our workshop operations, including body, paint, and electro/Mechanic. The ideal candidate will ensure efficient operations while maintaining high quality and customer satisfaction standards.
What You’ll Do
Oversee the day-to-day operations of the workshop, including electro/mechanic and Body and paint.
Set and achieve department goals and objectives, focusing on productivity, cost controls, and service quality.
Recruit, train, motivate, counsel, and monitor the performance of all workshop staff.
Monitor and control department performance using appropriate reports, tracking systems, and surveys.
Foster harmony and teamwork within the department and with other departments.
Ensure compliance with manufacturer warranty and policy procedures.
Account for all documents, ensuring accuracy and completeness.
Facilitate technical training for employees and recommend training as needed.
Coordinate parts orders to ensure availability for service jobs.
Maintain high-quality service repairs and minimize comebacks through thorough final quality inspections.
Stay updated on new equipment and tools available and recommend purchases.
Ensure proper care, storage, and inventory of special tools.
Handle escalations promptly and effectively.
Maintain a safe work environment for all employees.
Who you are
12+ years of related experience or equivalent combination of education and experience.
Bachelor's degree in Engineering or equivalent
Strong knowledge and experience in refurbishment operations
Proven track record of leadership and management in a workshop environment.
Experience in forecasting goals and objectives for departmental success.
Familiarity with warranty and policy procedures.
Ability to train and develop employees to meet performance standards.
Excellent problem-solving skills and ability to handle customer escalations effectively.
Experience in maintaining a safe work environment.
Skills: Strong leadership and management skills.Effective communication and interpersonal skills.Ability to analyze data and draw valid conclusions.Detail-oriented with a focus on quality and efficiency.Ability to handle multiple tasks and prioritize effectively.
